Etwas zum Lachen – Skype-Support-Live-Chat

Ergänzend zu den vorherigen Artikeln hier noch was zum Amüsement.Musste ca. 15 Minuten warten, bis ich den Jason – netter Kerl – am Draht hatte, aber dann ging das überraschend gut.

Nachfolgend Copypaste des kompletten Chat-Verlaufs (das Wesentlichste in Rot und das allerwesentlichste zudem noch fett).


Hi, thanks for visiting Skype! I’m Fil Jason D..
12:40 am

Fil Jason D.

Hello
12:40 am

Me

hi
12:40 am

Fil Jason D.

How may I help you
12:40 am

Me

update terror mushing up my system
12:40 am

Me

but i canot find what is described to deactivate auto-update
12:40 am

Fil Jason D.

Oh, I am sorry to know that you cannot find the turn off auto-update Georg.
12:41 am

Me

how can i deactivate auto-update
12:41 am

Fil Jason D.

No worries, I will do my best to help you with this concern.
12:41 am

Me

i hope so
12:42 am

Fil Jason D.

Just a quick question, is this your first time contacting us with this kind of concern?
12:42 am

Me

yes
12:42 am

Fil Jason D.

We will need to check that first Georg
12:42 am

Fil Jason D.

I will make sure to resolve this for you
12:42 am

Me

if i go logged in to account settings i only can change microsoft password
12:42 am

Me

ok
12:42 am

Me

im waiting
12:42 am

Fil Jason D.

Here’s the reference number for this chat : 1411560759
12:43 am

Fil Jason D.

Can you open your Skype application George?
12:43 am

Me

no
12:43 am

Me

because it wants me to update
12:43 am

Me

but i dont allow
12:43 am

Me

i update manually if no other option possible
12:43 am

Me

and i have a very bad internet-speed here
12:43 am

Me

30kb/s
12:43 am

Me

i dont want to download stuff in behind… if i download a new version i want to do it manually and install it manually
12:44 am

Fil Jason D.

I see, in order for you to disable the auto-update you need to open Skype application first Georg
12:44 am

Me

one moment… so one time i allow the update
12:45 am

Fil Jason D.

Do not allow update Georg.
12:45 am

Me

i cannot open skype application without allow update
12:45 am

Fil Jason D.

Just open Skype app and then do not update and then it will open your old Skype app
12:45 am

Fil Jason D.

I see
12:45 am

Fil Jason D.

Would you like me to remote access your computer so that I can personally see and troubleshoot the issue?
12:45 am

Me

the update is working now
12:45 am

Fil Jason D.

I see,
12:46 am

Me

lets try it this way… i have private informations on my computer
12:46 am

Me

so im not a fan of remote
12:46 am

Fil Jason D.

Alright then
12:46 am

Me

its confidential
12:46 am

Fil Jason D.

I understand.
12:46 am

Me

ok its loaded now
12:47 am

Me

application active
12:47 am

Fil Jason D.

Alright, can you check what is the version of Skype application that you are using ?
12:47 am

Me

where?
12:47 am

Me

should be the newest version because i just made the newesst update
12:48 am

Me

to start application
12:48 am

Fil Jason D.

Let me check Georg
12:48 am

Me

ok
12:48 am

Fil Jason D.

Thank you for waiting Georg,
12:52 am

Me

np
12:52 am

Fil Jason D.

Since you updated the Skype app to the latest version, I am sorry but automatic updates cannot be disabled.
12:52 am

Me

thats horrible
12:52 am

Me

as i told u: it mushes up my system and my bandwith with my badspeedinternet
12:53 am

Me

there must be an option to deactivate
12:53 am

Fil Jason D.

Let me check further Georg.
12:54 am

Fil Jason D.

Please give me 2-5 minutes
12:54 am

Me

maybe u can send me a link to a previous version where i can disable auto updates? so i could download it, deinstall the actual version and install the other one
12:54 am

Me

ok
12:54 am

Fil Jason D.

That will works Georg.
12:55 am

Fil Jason D.

Please uninstall the latest version of Skype.
12:55 am

Me

right now?
12:55 am

Fil Jason D.

Yes
12:56 am

Me

ok i go for it
12:56 am

Fil Jason D.

After uninstalling, go to this link : https://www.skype.com/en/get-skype/
12:56 am

Fil Jason D.

On that link , you will see the blue download button
12:56 am

Fil Jason D.

Click the right part of the blue button so the drop-down will apper.
12:57 am

Fil Jason D.

appear*
12:57 am

Fil Jason D.

Choose Get Classic Skype app
12:57 am

Me

but i got my latest version from there! and i cant find a blue button there
12:57 am

Me

if ur on skype i could send u screenshot
12:58 am

Me

now i see it…
12:58 am

Fil Jason D.

Great
12:58 am

Me

if i click on the blue button it gives me skype-8.13.0.3
12:59 am

Me

is this correct for the classic version?
12:59 am

Fil Jason D.

Wait.
12:59 am

Fil Jason D.

Can you click the right part of the blue button?
12:59 am

Fil Jason D.

No.
12:59 am

Fil Jason D.

On the right part of the blue button there is a down arrow.
12:59 am

Me

yeah i did… and after that the download asking for start
12:59 am

Fil Jason D.

Are you seeing it
12:59 am

Me

i try again
12:59 am

Me

now i got it
1:00 am

Fil Jason D.

Great.
1:00 am

Me

its downloading now
1:00 am

Me

20 mins left
1:00 am

Fil Jason D.

Once you installed the Classic version of Skype app, you can follow the steps on the link : https://support.skype.com/en/faq/FA12096/how-do-i-turn-off-automatic-updates-in-skype-for-windows-desktop?platform=t2d
1:01 am

Me

so after i uninstalled newest version, and installed the actual download i can deactivate auto-updates following instructions here https://support.skype.com/en/faq/FA12096/how-do-i-turn-off-automatic-updates-in-skype-for-windows-desktop
1:01 am

Me

?
1:01 am

Me

and this will work?
1:02 am

Fil Jason D.

Correct
1:02 am

Me

i hope so… because im pretty annoyed
1:02 am

Fil Jason D.

Yes 100% Georg
1:02 am

Me

ok thank u jason
1:02 am

Fil Jason D.

I understand and we’d love to work with you again in the future. Before we end our chat, I just want to confirm if I have provided you enough information about the case
1:03 am

Me

depends if it works
1:04 am

Me

i will find out soon
1:04 am

Fil Jason D.

It will Georg, I assure you
1:04 am

Me

we can let this caht open so i can tell u after its finished
1:04 am

Me

i dont beleive nothing.. until i see it works… to many bad experience
1:04 am

Fil Jason D.

I see, may I ask how many minutes left?
1:05 am

Me

yes
1:05 am

Me

10 mins
1:05 am

Me

as i said… very slow internet-connection
1:05 am

Me

if i had 100mbps i wouldnt care much about autoupdates because of speed
1:05 am

Fil Jason D.

Alright, let’s wait then
1:06 am

Me

ok
1:06 am

Me

meanwhile i deinstall the actual version
1:06 am

Fil Jason D.

Alright
1:07 am

Me

done
1:07 am

Me

22mb of 56.1 loaded yet
1:08 am

Fil Jason D.

Alright, install the classic version of Skype
1:08 am

Me

i will as soon as the d/l finished
1:09 am

Fil Jason D.

Okay.
1:10 am

Me

31mb loaded
1:10 am

Fil Jason D.

Will wait here.
1:10 am

Me

ok
1:10 am

Me

u can go for a cigarette break – so do i 😉
1:11 am

Fil Jason D.

Thanks.
1:11 am

Fil Jason D.

Please do advise me once you are back
1:11 am

Me

sure
1:11 am

Me

i smoke on my laptop
1:12 am

Me

will see if the d/l has finished… just for u to make a break 😉
1:12 am

Fil Jason D.

I see, we are not allowed to do that so I just need to wait .
1:12 am

Me

oh, sad
1:12 am

Me

bad corporation policy
1:13 am

Fil Jason D.

Yeah, we can only smoke at an allotted time
1:13 am

Me

thats not nice.. i hope u get well payed!
1:13 am

Me

40mb done
1:14 am

Fil Jason D.

Almost done
1:14 am

Me

16 to go
1:14 am

Me

firefox tells me 3 mins
1:14 am

Fil Jason D.

Yeah, I know how that feels 😀
1:16 am

Me

im used to it… and as long there arqe no useless auto-update-d/l’s in the background no problem
1:17 am

Me

btw… im pretty impressed of ur typing speed
1:17 am

Me

1 min left
1:18 am

Fil Jason D.

Thank you for your compliments, I was one a slow typist, until I get accustomed with the keys and memorized them
1:18 am

Me

d/l finished… i gonna install now
1:19 am

Fil Jason D.

Perfect!
1:19 am

Me

process active
1:20 am

Fil Jason D.

Advise me once you have signed in to the Classic Skype version
1:20 am

Me

sure
1:20 am

Fil Jason D.

Thanks.
1:21 am

Me

application installed and startet
1:22 am

Fil Jason D.

Great
1:23 am

Fil Jason D.

Once you open Skype application, on top part of the App, click Tools > Options
1:23 am

Me

i did
1:23 am

Fil Jason D.

The Options tab will appear, Choose Advanced > Automatic updates.
1:24 am

Fil Jason D.

Then click Turn off automatic updates
1:24 am

Fil Jason D.

Click Save
1:24 am

Me

got it! thank u jason!
1:24 am

Me

great job… and plz tell ur bosses that they must make a deactivation option of auto updates available to their clients
1:25 am

Fil Jason D.

You’re most welcome Georg.
1:25 am

Fil Jason D.

I’m happy to be of assistance to you.
1:25 am

Fil Jason D.

Thank you for your patience and the time you spent working with me. Before we end our chat, I just want to confirm your issue/concern is resolved in your first contact with me?
1:25 am

Fil Jason D.

I will take note of that
1:25 am

Me

as i said… great job!
1:25 am

Me

have a good 2018
1:25 am

Me

bye
1:25 am

Fil Jason D.

You too
1:26 am

Fil Jason D.

Thank you for contacting Skype Live Support and giving us the opportunity to assist you. Have a great day!
1:26 am

Me

thx u2
1:26 am

System

Chat has ended.

1:26 am


Nach all dem ging dann noch ein Bewertungsdingsbums auf, wo ich nochmal betonte, dass zwingend eine Option zur Deaktivierung von Auto-Updates gegeben sein muss, und neuerlich meine Zufriedenheit mit dem Support von Jason ausdrückte. Ich bin doch etwas überrascht!

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